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Breaking down complex business processes and redesigning them to bring more value than ever before.

We believe processes can cause significant transformations in companies and institutions. Issues such as cost reduction, time savings and customer experience become sources of these transformations, leading to a raise in the value of the business and its customers, focusing on increased efficiency and more profitable operations

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Phase 1: Analyze 'as is' process

We study existing processes and identify critical factors to be retained in the business flow. Our experts highlight deficiencies and operational shortcomings.
We also identify process risks and build safeguards against them.[/iconlist_item][iconlist_item type= »simpleline » icon_simpleline= »sl-check »]

Phase 2: Design 'to be' process

We formulate a 'to be' process, eliminating operational inefficiencies and planning for risk mitigation. Next, we re-design the organizational structure, defining and mapping the skills matrix. The feasibility of implementing the new process is discussed with stakeholders.[/iconlist_item][iconlist_item type= »simpleline » icon_simpleline= »sl-check »]

Phase 3: Implement and improve

Detailed migration and implementation plans enable a smooth transition to the new phase. Appropriate education and training modules help your people own the change, while our team catalyses the processes and functions as your implementation partner.[/iconlist_item][/iconlist]

Des résultats mesurables.

[counter type= »image » value= »40″ duration= »1000″ title= »Cost savings from a complete customer experience redesign for a global retailer » prefix= »$ » suffix= »m »]
[counter type= »image » value= »27″ duration= »1000″ title= »Reduction in year-over-year contact minutes for a consumer manufacturer » suffix= »% »]
[counter type= »image » value= »15″ duration= »1000″ title= »Improvement in customer satisfaction ratings for a large provider » suffix= »% »]

CENTRE DE RESSOURCES

Études de cas

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Livres blancs

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Témoignages

[testimonial name= »Adam Epstein » image= »638″ subtitle= »CEO / Director » company= »American National University »]I like working at GLB because I get to sell the best software in the industry and I work with best / brightest / most fun team of people I've ever worked with.[/testimonial]
[testimonial name= »Mrs. Sherena » image= »640″ company= »Corporate communications Executive » css= ».vc_custom_1513672193191{background-color: #dd3333 !important;} »]We selected GLB because they understand operating requirements in the healthcare sector. They bring a winning combination of experience and commitment to excellence.[/testimonial]
[testimonial name= »Mike Guardalabene » image= »639″ company= »Celebi Aviation Holding » css= ».vc_custom_1515642112996{background-color: #00a914 !important;} » subtitle= »Group CEO »]We has been working with GLB for 12 months and in that time they have demonstrated an unwavering desire and capability to deliver.[/testimonial]

Notre approche

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1. Study

We always start by listening to you to identify the problem, we analyze your situation and your resources, then we bring your problem to our experts so that the challenge is well treated.[/iconlist_item][iconlist_item type= »entypo » icon_entypo= »entypo-icon entypo-icon-list »]

2. Test

We start our tests in our Business & Innovation Laboratory to run our tests and find the best solution and strategy for your products, your teams and your company.[/iconlist_item][iconlist_item type= »entypo » icon_entypo= »entypo-icon entypo-icon-newspaper »]

3. Deliver

After showing you the results we begin the implementation of the solution and the strategy to match not only the problem but also your mission and vision of the company.[/iconlist_item][/iconlist]